The Internet has really changed many things about our lives, and in some cases, it can be quite convenient. After all, you can use Yelp or other online services to read reviews about an establishment before you visit it and you can leave your own review when you’re finished.
If you’re going to be visiting the Iron Horse in New York City, however, you may just want to check your attitude at the door. After all, when you see what happens to this young lady who gave a bad review to the establishment, you may just think twice before leaving a one star review.
It can be devastating for any business to receive a bad review but fortunately, Yelp gives the owner of the establishment the opportunity to reply. When it came to the owner of the Iron Horse, he was a bit unique in the way that he gave his rebuttal about the one star review and explaining how it was unfair considering her reasons.
The young lady that left a bad review on Yelp was obviously looking for a quiet place to enjoy some drinks with friends. As many of you know, however, a dive bar would certainly not be the place where you would look for such a rendezvous. After all, you’re more likely to spill your drink than to enjoy it with friends and a bar such as the Iron Horse gives you the opportunity to make a total fool of yourself in public!
Now it is true that the young woman did leave comments about the bad food and bad service but to be fair, the Iron Horse isn’t exactly known for its upscale dining experience.
Prior to the time that the owner left some feedback for this reviewer, he also did a little reviewing of her yelp history. He found out that she is more likely to visit a quiet café or coffee spot than to visit a dive bar. He was rather quick to establish the fact that his bar is known for being loud, not for being a quiet place where you can visit with friends.
“We have four stars on Yelp, but it’s not because our food will knock your socks off. The four stars are there because most of our customers come in looking for a fun time and to get away from the mundane of the every day, while enjoying a simple, decent meal at a low price.”
The owner of the Iron Horse finished it off beautifully by providing a one star rating for this reviewer! He did, however, give her the opportunity to increase her rating if she would come have a drink with him.
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