(We are currently having a shoe sale which is ‘buy two and get a third pair half price.’ The sign also states they have to be purchased in the one transaction. A woman comes in; her English is not very good so communication is a little difficult. She has bought two pairs on a previous day and now wants a third pair half price. I try to explain to her about the one transaction rule, but she looks very confused. She is very nice and I feel bad for her. She leaves looking confused and disappointed. Only after do I think of returning the two pairs she previously bought and then selling them back to her together with the discount. A little while later she comes back with her husband, who speaks better English. I’m happy to see her since figuring out a solution, until her husband opens his mouth and is extremely rude.)
Husband: “You need to sell these to my wife at half price like your sign says.”
Me: “Oh, I’m sorry, sir. I tried to explain that the deal is—”
Husband: “—I don’t care what the ‘deeeaaalll’ is. My wife bought two shoes so she gets a third pair half price.”
Me: “Okay, I understand. Like I was saying they have to be bought in the same transaction but—”
Husband: “I. DON’T. CARE. You refused to serve my wife. Now you will give them to her half price or I want to see a manager!”
Me: “I’m sorry if I have upset your wife, and I’m happy to help. Just let me just explain first. I can’t override the system but what I can do is—”
Husband: “NO! This is ridiculous.” *he rants for a while longer, then smiles weirdly* “You know what, I just want to return these two shoes for a full refund.” *he then turns and murmurs to his wife* “Then we’ll just buy them back and get the half price.” *sniggers*
Me: *inwardly sighing* “Okay, I can refund them if you like.”
(As I’m doing the refund he is murmuring nasty things under his breath and I’m tempted to refuse service, but I feel bad for his wife so just keep smiling and decide to kill him with kindness. I finish the refund and then straight away put the sale back through with all three items, with the half price included.)
Me: “Sir, the refund is all done.”
Husband: *talking down to me very smugly* “Excellent. Now here is what we’re going to do. I’m going to buy all three of these back, with the half price. What do you think of that?”
Me: “That’s a very good idea, sir. I did try to tell you I could do that for you before. In fact, I’ve already put the sale through for you, I just need you to sign here for your card and I can print the receipt for you.”
(The shock on his face was priceless. I sincerely hope his wife enjoyed those shoes… and found a better husband.)
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