It seems as if there is a rather unusual competition going around on Facebook. It is of customer service representatives who are leading common threads that are absolutely going viral! It started with one from a travel company, Skyscanner, and now the torch has been passed to Sainsbury’s. The British supermarket has Ross, the customer service representative who apparently handles complaints on Facebook.
He got a doozy the other day from a customer named Leila Jayne Daly, who just so happened to find a worm in her lettuce. It started with Leila letting her voice be heard:
She added the following photo as evidence
Ross from Sainsbury’s was ready with a reply, and it is amazing. He got back to her with this answer:
Daly didn’t waste any time responding and it soon entered into the negotiation phase.
Ross didn’t give a selfie but he did stick to his word. A few days after the exchange, she received something in the post.
It may have started as a funny complaint but everyone was happy in the end.
Via: Mashable
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