I’m a manager at a grocery store, so I get awesomely rude customers on a daily basis. Every Wednesday is senior discount day. You have to be 55-60 to qualify for the discount. Needless to say, Wednesdays are tense. Lots of seniors, and lots of other people who don’t want to deal with the seniors. … Read more
So I’m a white Caucasian female, but I am fluent in Mandarin Chinese and English. Now, looking at me, you wouldn’t know I can speak Mandarin, which is why I find it absolutely hysterical to mess with people. Especially when they come through my line at work speaking Chinese, and I understand every word they’re … Read more
(It is a busy Saturday night. During the dinner rush, I have been dealing with a table of two 2o-somethings on a date. The guy, a blonde, had found something to complain about every time I’ve walked by. Meanwhile the brown-haired girl just blushes and stays quiet. They’ve finished their meal.) Blonde Man: “Are you … Read more
A man wrote a letter to a small hotel in a town he planned to visit on his holiday. He wrote: I would very much like to bring my dog with me. He is well-groomed and very well behaved. Would you be willing to permit me to keep him in my room with me at … Read more
(I am a waitress at a high-end restaurant. This night, I am particularly rushed and upset, and make a few customer service mistakes while serving a customer.) Customer: “I’d like to speak to your manager, please.” Me: “Sure, may I ask what about?” Customer: “About you.” (My manager is very strict, and he doesn’t believe … Read more
(I’m in line to pay. Customer #1 in front of me is about in his 4os, and very well-dressed in a suit and tie. Customer #2 in front of him seems to be a single mother with her child. I’m pretty shabbily dressed (day off); wearing only faded jeans, an old, novelty Star Wars shirt, … Read more
Customer #1: “Thank God, this line is taking forever.” (There is no line at all, although the tables are mostly occupied.) Me: “Sorry about the wait, sir. May I take your order?” (The customer proceeds to rattle off a long, confusing, and often contradictory order, including such things as a meatless ham sandwich.) Me: “Sir, … Read more
(We are having a book drive for a local school that has had a terrible fire, causing it to lose its entire library. When customers come up, we are allowed to tell them about the drive and ask if they would like to donate. If not, it is okay, but we ask just the same.) … Read more
(I work at a restaurant in a very rich town, in which I also live. I am getting my hair done at a ‘posh’ salon when I see one of my regulars from the restaurant sitting in the first chair.) Me: “Hello Mrs. [Name]. Good to see you.” Customer: “Oh hel— aren’t you my waitress … Read more
This lady was really pissed off about how a restaurant handled one of her orders. She took to yelp and wrote a scathing review. The owner of the restaurant found out and decided to answer her. This is probably the best way to respond to an unsatisfied customer. What do you think of this?