It can be difficult to work in any type of job but sometimes, the most difficult part about any job is meeting with the public. It doesn’t matter if you only have to deal with them on rare occasions or if it is a daily part of your occupation, they can be the most frustrating … Read more
I sincerely hope this post goes viral, because I just hung up from one of the best customer service experiences of my life. I ordered a winter coat from Zulily a few weeks ago. When I received my order, I could see through the packaging that the coat material wasn’t going to work well with … Read more
This story has been making the rounds of the Internet. True or not, its main point may prove valuable to you. Be sure and cancel your credit cards before you die. This is crucial, customer service being what it is today… A lady died this past January, and the bank still billed her for … Read more
Do you think the customer is always right? I propose the crazy idea that no, they are not. There are times when the customer is factually wrong. There are times when the customer doesn’t know what they’re talking about; and there are times when the customer is not right, in the sense that they are … Read more
So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few … Read more
(Our shop sells a variety of desserts. The lady who owns the shop loves small kids, and insists that we add small extras for them. She often doesn’t even charge polite children. It’s a busy day when a woman and her young son approach the counter. The son can’t be older than 4. He looks … Read more
Me: Tracking shows delivered but shipment not received Amazon: Warmest greetings […] my name is Thor. Me: Greetings, Thor. Can I be Odin? Amazon: Odin, Father, How art thy doing on this here fine day? Me: Thor, my son. Agony raises upon my life. Amazon: This is outrageous! Who dares defy The All Father Odin! … Read more