We often only hear bad things about airlines but SouthWest airlines did something for one of their passengers that is amazing. It went a long way in helping this woman, who just found out that her son was in a coma.
Peggy Uhle was already on the plane, set to depart when the plane turned around and went back to the gate. Uhle was approached by the flight attendant and they asked her to get off the plane.
“I figured I was on the wrong plane,” Uhle said. “The gate agent told me to check in at the desk and when I did she told me to call my husband.”
Uhle found out that her son has suffered a head injury and was in a coma. The problem was, he was over 1,000 miles away.
Fortunately, for her, SouthWest had already taken care of the situation and was ready to handle it like professionals.
“The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours,” Uhle told Boarding Area.
They did not charge Uhle and service charges or additional fees for the switch.
“They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver,” Uhle said. “My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.”
As you can imagine, Uhle is very happy with the service the airline provided.
“The care that I was shown is second to none,” Uhle said. “We have always liked Southwest Airlines and now we can’t say enough good things about them.”
“My son suffered a traumatic brain injury and continues to recover,” Uhle said.
Via: American Now
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