The internet and social media have done wonders for the world, and for a lot of businesses. Imagine for instance Amazon without the internet, it simply couldn’t have existed. But rarely is there ever an invention that is 100 percent positive, there is always someone that can turn it against you.
When a customer discovered that there was no chocolate in his ice cream cone, due to the ease and widespread publicity that Facebook can provide, rather than visit his local store to complain he naturally took to Tesco’s Facebook page. He wrote a very amusing letter publicly of course to Tesco, but all credit to them, they responded in kind. Fantastic stuff.
Once upon a time, a small independent store called Tesco crafted a very special Cornetto (of course, it was not a Cornetto for legal reasons). This very special Cornetto didn’t have any milk in it and consisted of delicious vanilla and strawberry ice cream, wrapped in a crunchy, chocolate lined cone with a strawberry sauce through the middle.
Everybody rejoiced at this wondrous creation.
Until one fateful day.
Imagine the horror of the unsuspecting customer, after carefully unwrapping the delicious treat to find that the previously crunchy cone was soft, lifeless…flaccid. The chocolate was gone! No more was the cone a testament to confectionery engineering. No more was there a solid, tantalising chocolate end to the cone!
The customer fell to his knees and cried sugarless tears of bottomless grief. The glory days were over and the prospect of a world without a chocolate coating brought an incurable ache to his heart.
To be continued…
Of course Tesco replied:
Once upon a time a customer of the magical kingdom of Tescodonia bought some delicious strawberry & vanilla cones, but alas the gnomes from choccy village who make our chocolate based products was attacked by a vicious dragon and the chocolate was burned to a cinder. The customer was without one of the most vital ingredient in their cone, this was a tragic day in Tescodonia.
From the sherbet mountain a glimmering warrior appeared, a warrior that defends Tescodonia and all of its customers, this warrior was also on a massive sugar buzz. He rode down on his unicorn which kept on changing colour, a friend of the warrior, Sharbra, the fierce tiger, came to tell the warrior of the disaster which has struck. The warrior got rid of the unicorn as the changing colours gave him a headache. The warrior and Sharbra vowed to restore peace to Tescodonia and bring retribution to Dav, the mighty customer.
The warrior is me…
Sharbra and I, would like to inform the wizards who are the suppliers of the Free From products of Tescodonia and refund you. But first we need some information for this quest, can you supply me with the following:
*Name (if different to Facebook)*Address*Email*Price paid*Which store this was from*Picture of date code*Barcode*Supplier code (starts with SC)*Is it okay to pass these details to the supplier?
With your help Sharbra and I can restore peace to Tescodonia, will you accept the quest Dav, the Cone King?
Till we meet again Dav, the Cone King
Stephen – Warrior of Tescodonia